Return & Refund Policy

Effective Date: September 21, 2026
Last Updated: September 21, 2026

We want you to love your experience with TAKETI (taketihome.com). If you are not entirely satisfied with your purchase, we are here to support you every step of the way.

1. Transparent Purchasing & Support

As part of our commitment to transparency, please note that TAKETI collaborates with international manufacturing and fulfillment partners. While your checkout and payment may be processed through our authorized fulfillment partners, customer support, warranty assistance, and return coordination are managed directly by the TAKETI team.

2. 30-Day Return Eligibility

You have 30 calendar days to return an item from the official date you received it. To be eligible for a return, your lamp or lighting item must satisfy the following conditions:

  • The item must be unused, uninstalled, and in the exact same condition that you received it.
  • The item must be in its original manufacturer packaging, complete with all protective inserts, cords, components, and manuals.

3. Refund Processing

Once your returned item is received and inspected by our fulfillment center, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within a specific number of days, depending on your card issuer’s policies.

4. Damaged, Defective, or Broken Items

Due to the delicate nature of decorative glass and lighting fixtures, minor transit accidents can occasionally occur during international shipping. If your item arrives damaged, broken, or defective, please take the following steps:

  • Contact our support team immediately at support@taketihome.com within 7 days of delivery.
  • Include your order number and clear photographs showing the damaged lamp and its original packaging.
  • We will coordinate directly with our fulfillment partners to arrange a free replacement or issue a full refund for you without requiring a complex return process.

5. Return Shipping Costs

For non-defective returns (e.g., change of mind or preference adjustments), the customer is responsible for paying all return shipping costs. Shipping charges are strictly non-refundable.

6. Customer Support & Contact

For any inquiries regarding returns, replacements, or refunds, please contact us: